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Version 1.2

Minor Versionm

by Joerg Juenger

  1. Log on to the system interface Go to System Status -> Support Area Choose the System Log Downloads tab
    • Log on to the system interface

    • Go to System Status -> Support Area

    • Choose the System Log Downloads tab

    • Click on System Logs Archive

  2. Enter the FAST ticket number. The ticket number is important to ensure FAST Support Team can correctly assign the log files. Specify the age of the log files in days. The logs files must include the first occurrence of the error. Example: 11.Jan.2021 to 30.April.2021 = 110 days
    • Enter the FAST ticket number. The ticket number is important to ensure FAST Support Team can correctly assign the log files.

    • Specify the age of the log files in days. The logs files must include the first occurrence of the error.

    • Example: 11.Jan.2021 to 30.April.2021 = 110 days

    • Click Start Creation

    • While the files are being assembled, the system shows "In Creation".

    • When the files are ready, a message "Ready for Download" appears.

  3. Select the files you need and download them using the Download button.
    • Select the files you need and download them using the Download button.

    • Save the files on your computer. You can now send the files to the FAST support address Lta-support@fast-lta.de.

    • If the files are too large to send, FAST Support can send you a link to the FAST FTP server.

Finish Line

Thomas Kunath

Member since: 02/06/2017

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