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Log on to the system interface
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Go to System Status -> Support Area
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Choose the System Log Downloads tab
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Click on System Logs Archive
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Enter the FAST ticket number. The ticket number is important to ensure FAST Support Team can correctly assign the log files.
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Specify the age of the log files in days. The logs files must include the first occurrence of the error.
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Example: 11.Jan.2021 to 30.April.2021 = 110 days
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Click Start Creation
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While the files are being assembled, the system shows "In Creation".
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When the files are ready, a message "Ready for Download" appears.
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Select the files you need and download them using the Download button.
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Save the files on your computer. You can now send the files to the FAST support address Lta-support@fast-lta.de.
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If the files are too large to send, FAST Support can send you a link to the FAST FTP server.
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Team
